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Al-Amana Market

Return Policy

How do I return an item?
 
We are committed to providing our customers total satisfaction. Email us at [email protected] or call 1-844 MAGHRIB (1-844-624-4742) or (732) 372-4000 if you have any questions or concerns. Please feel free to drop us a line to share your thoughts on the site, all comments are welcome.
 
Return Policy
 
Original sales receipt must accompany returns.
We accept returns for exchange or refund 14 calendar days after delivery of the product. At our sole discretion after 14 calendar days, we will offer an exchange or store credit only. Items must be in "new, unopened, unaltered and unused conditions". Definition of new, unopened, unaltered and unused conditions is:
 
• -without showing signs of wear or damage in any way 
• -within 14 calendar days of the delivery date 
• -must not be a special order or a custom order 
• -unless noted that it cannot be returned or has a different return policy time period other than that 14 days noted in that item's particular item description. 
 
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a refund.
 
Refunds are contingent upon inspection of item(s) once we receive it. 
There is a 20% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 14 days if you intend to return ANY item back to our store. Items returned to us AFTER 14 days and WITHOUT contacting us will NOT be refunded.
 
Please repack the products carefully for the return trip to avoid damage in transit. Customer is responsible for shipping the item for return process. Products that have been opened, used, or damaged in transit will not be accepted for return and will be returned to the customer at the customer's expense. If you believe there will be a problem with the product reaching us within the 14 day period, contact our customer service department to make special arrangements. Customer is responsible for all shipping costs.
 
AlAmanaMarket
994 West Side Ave
Jersey City, NJ 07306